Police have released audio of a woman dialing 999 – to report losing her TV REMOTE.
After being asked what her emergency is, she tells the operator: “Hello, yes – it’s not an emergency.
“It’s just the fact that I’ve lost my remote control for my TV.
“I know it sounds silly.
“I’m going to put my TV on and I have troubles with my next door neighbour and I’m worried that they are gonna complain that the sound is too loud.”
The female Avon and Somerset police call handler politely responds: “Right, the fact that you’ve lost your remote control is not a police matter.”
The caller retorts, “I haven’t lost it,” to which the operator replies, “But it’s not a police matter at the moment, OK?”
But the woman persists, explaining: “I haven’t lost it, it’s gone.”
The call handler replies: “It’s not a police matter and not something that needs to be reported on 999.”
With a note of panic in her voice, the woman then tells her: “OK, so I want you to know that if my next door neighbour reports me for having my TV on too loud and you come and knock on my door for having my TV too loud it’s not my fault.”
The call – which lasts for one minute and seven seconds – finally ends when the operator concludes: “We can’t discuss this on an emergency line, unfortunately.”
“OK, I understand that. OK,” the woman responds.
The call handler then says, “Alright, thank you,” before hanging up.
Avon and Somerset Constabulary released the audio clip of the conversation, which took place earlier this week, to raise awareness about unnecessary calls.
A spokesman said: “The wrong use of 999 and hoax calls is detrimental to the service we provide to the community.
“We have thousands of calls into the force each day, using both 999 and 101.
“Even a small percentage of hoax or misuse calls will have an impact due to the time spent dealing with them by our call handlers and our officers.
“Attendance at hoax calls takes our officers away from attending situations where our community needs us most.”