• Business
  • Life
  • Celebrity
  • Sport
  • Blog
  • Auto
  • Tech
Stories from SWNS
Advertisement
  • Home
  • News
    VA Lawyer for Camp Lejeune Toxic Water

    VA Lawyer for Camp Lejeune Toxic Water

    Living The Fantasy: An Interview With The Serpent Calls Author Christopher Bramley

    Living The Fantasy: An Interview With The Serpent Calls Author Christopher Bramley

    Sharp As A Razor: An Interview With Atheist Author Harry Margulies

    Sharp As A Razor: An Interview With Atheist Author Harry Margulies

    Karim Tahseen Khayat: Seeds Training Services and Digital Services

    Dig into Temporarily Insane by Carl Borgen

    Dig into Temporarily Insane by Carl Borgen

    From HID to LED

    From HID to LED

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Business
  • Life
    • Celebrity
  • Tech
    Which elements should you have for a good landing page?

    Which elements should you have for a good landing page?

    4 IT Services Trends in 2022

    4 IT Services Trends in 2022

    Top 5 New Technologies in the Payment Industry For 2022

    Top 5 New Technologies in the Payment Industry For 2022

    Online casinos: A trend that grows daily

    Online casinos: A trend that grows daily

    Artificial Intelligence and Online Casino Games

    Artificial Intelligence and Online Casino Games

    What are the Latest Digital Marketing Trends?

    What are the Latest Digital Marketing Trends?

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
  • Review

    The Legend of Zelda: Breath of the Wild gameplay on the Nintendo Switch

    Shadow Tactics: Blades of the Shogun Review

    macOS Sierra review: Mac users get a modest update this year

    Hands on: Samsung Galaxy A5 2017 review

    The Last Guardian Playstation 4 Game review

    Intel Core i7-7700K ‘Kaby Lake’ review

No Result
View All Result
  • Home
  • News
    VA Lawyer for Camp Lejeune Toxic Water

    VA Lawyer for Camp Lejeune Toxic Water

    Living The Fantasy: An Interview With The Serpent Calls Author Christopher Bramley

    Living The Fantasy: An Interview With The Serpent Calls Author Christopher Bramley

    Sharp As A Razor: An Interview With Atheist Author Harry Margulies

    Sharp As A Razor: An Interview With Atheist Author Harry Margulies

    Karim Tahseen Khayat: Seeds Training Services and Digital Services

    Dig into Temporarily Insane by Carl Borgen

    Dig into Temporarily Insane by Carl Borgen

    From HID to LED

    From HID to LED

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Business
  • Life
    • Celebrity
  • Tech
    Which elements should you have for a good landing page?

    Which elements should you have for a good landing page?

    4 IT Services Trends in 2022

    4 IT Services Trends in 2022

    Top 5 New Technologies in the Payment Industry For 2022

    Top 5 New Technologies in the Payment Industry For 2022

    Online casinos: A trend that grows daily

    Online casinos: A trend that grows daily

    Artificial Intelligence and Online Casino Games

    Artificial Intelligence and Online Casino Games

    What are the Latest Digital Marketing Trends?

    What are the Latest Digital Marketing Trends?

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
  • Review

    The Legend of Zelda: Breath of the Wild gameplay on the Nintendo Switch

    Shadow Tactics: Blades of the Shogun Review

    macOS Sierra review: Mac users get a modest update this year

    Hands on: Samsung Galaxy A5 2017 review

    The Last Guardian Playstation 4 Game review

    Intel Core i7-7700K ‘Kaby Lake’ review

No Result
View All Result
Stories from SWNS
No Result
View All Result
Home News

NatWest bank worker forgets to hang up before ridiculing customer on his VOICEMAIL

by
July 1, 2014
in News
0
NatWest bank worker forgets to hang up before ridiculing customer on his VOICEMAIL
0
SHARES
23
VIEWS
Share on FacebookShare on Twitter
Nathan Eames, 39, wa smocked by a NatWest worker who left a message on his voicemail
Nathan Eames, 39, wa smocked by a NatWest worker who left a message on his voicemail

NatWest Bank has apologised to a customer after a business manager accidentally left him a three-minute voicemail mocking his financial situation – and calling him a “KNOB”.

Nathan Eames, 39, received a call from a business team manager to discuss the feedback he had recently left in a customer service survey.

The call went straight to answerphone and the business manager left a polite message requesting he call her back.

But the worker then failed to hang up properly and immediately began joking with colleagues and poking fun at Nathan – unaware the voicemail was still recording.

She jokes: “God, I’m glad he wasn’t there, ’cause he’s a knob.”

Nathan, who declared himself bankrupt in 2009 due to the financial downturn, said he was “shocked” at the message.

The freelance photographer said: “Going bankrupt was an extremely difficult decision for me but, at the time, I didn’t feel I had any other choice.

“But the bankruptcy was completely discharged and, for the past five years, I have been trying to get back on my feet.

“So to hear someone, who doesn’t know me, insulting and mocking me to colleagues was completely unjustified and demoralising.

“Natwest should train all their staff to understand the complexities of going bankrupt. It was the hardest thing I have ever done.”

Nathan, from Poole, Dorset, declared himself bankrupt in January 2009 after falling into financial difficulty during the economic slump.

But after getting himself back on his feet, he contacted his local NatWest branch in January to enquire about a £10,000 short-term business loan to enable him to buy a photography studio.

His application was turned down and he was told that he had not been discharged long enough from bankruptcy.

But he didn’t let the hiccup get to him and instead he began putting money aside each month in the hope that he could then fund his dream.

 

The call came from a worker at NatWest called Sarah who joked: "God, I'm glad he wasn't there, 'cause he's a knob."
The call came from a worker at NatWest called Sarah who joked: “God, I’m glad he wasn’t there, ’cause he’s a knob.”


Two weeks ago NatWest got back in touch with him and asked him to fill out a customer satisfaction survey.

Nathan said that the survey was mainly a tick-box exercise, but when asked for his comments he told the bank he felt they should consider giving loans to applicants whose bankruptcy had been fully discharged after five years.

Then, one week later, on the 22nd June, he was called back by the bank to discuss his feedback.

He didn’t take the call but got a message on his voicemail from ‘Sarah’ – believed to be Sarah Shah, the Business Specialist at NatWest in Salisbury, Wilts.

She said: “Yeah hi, a message for Nathan, it’s Sarah, the Business Specialist at the Natwest in Salisbury.

“It’s just a quick ccourtesy call following your feedback on the 2nd of June with the monthly business banking survey.

“If you could give us a call back on **** and ask to speak to the North Dorset business team, thanks then, bye.”

She thinks she has ended the call at this point and then says to her colleague: “Why? Oh really? God, I’m glad he wasn’t there, ’cause he’s a knob.

“He’s complaining but it’s so clear. It says.. No, no, he’s put on here ‘as ex-bankrupt I do not get anything from you” as her colleagues burst out laughing in the background.

Their are further eruptions of laughter as she adds: “Start considering lending to ex-bankrupts’ are his comments.”

Nathan said: “I was appalled when I listened to the message. I was actually working at a wedding and couldn’t believe what I heard.

“Being rejected for a loan is one thing – but being subjected to a torrent of abuse by ignorant people, completely lacking in empathy and compassion for my situation, is quite another.

“I am not an idiot, I’m a hardworking father of two who is trying to forge a solid career so I can provide for my children. It’s a disgrace.

“I’m now considering closing my business bank account with Natwest. I’m not prepared to give them my business when they obviously hold me in such low esteem.”

A Natwest spokesperson said: “We apologise unreservedly to Mr Eames.

“This is not the behaviour we expect from our people and we are currently investigating this incident, dealing directly with the members of staff involved.”

Previous Post

Blonde mum, 49, bullied by her boss and ex-boyfriend fights back by becoming a BODY BUILDER

Next Post

Paedophile had child abuse films with a combined running time of THREE DAYS

Next Post
Paedophile John Appleton

Paedophile had child abuse films with a combined running time of THREE DAYS

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Stay Connected test

  • 116 Followers
  • 60k Followers
  • 174k Subscribers
  • 23.6k Followers
  • 99 Subscribers
  • Trending
  • Comments
  • Latest
Women love cheesy chat up lines, a study has revealed

Top 20 cheesy chat-up lines ladies really love

March 5, 2014
The top ten most well-known bingo phrases

The top ten most well-known bingo phrases

January 21, 2014
The horses thunder towards a jump at the Grand National

Amazing racehorse names which never made it

April 23, 2014
HGH Injections Brands: Which Ones Are Best?

HGH Injections Brands: Which Ones Are Best?

January 14, 2019
Chris Fear, 33, outside the Coral betting shop which is refusing to pay out on his 485/1 winning bet

Boycott Coral! Bookmaker faces protest after refusing to pay out on a football fan’s 485/1 bet

184
Women love cheesy chat up lines, a study has revealed

Top 20 cheesy chat-up lines ladies really love

147
Women feel invisible to the opposite sex at the age of 51, researchers found

Women begin feeling invisible to men ‘when they turn 51’

138
UKIP candidate claims Jews murdered each other in the Holocaust in masterplan to create State of Israel

UKIP candidate claims Jews murdered each other in the Holocaust in masterplan to create State of Israel

105
Best Activities for Adrenaline Junkies

Best Activities for Adrenaline Junkies

August 4, 2022
Trading indices is an easy way to trade for beginners

Trading indices is an easy way to trade for beginners

August 4, 2022
VA Lawyer for Camp Lejeune Toxic Water

VA Lawyer for Camp Lejeune Toxic Water

July 29, 2022
How To Create The Perfect Vaping Experience

How To Create The Perfect Vaping Experience

July 28, 2022

Recent News

Best Activities for Adrenaline Junkies

Best Activities for Adrenaline Junkies

August 4, 2022
Trading indices is an easy way to trade for beginners

Trading indices is an easy way to trade for beginners

August 4, 2022
VA Lawyer for Camp Lejeune Toxic Water

VA Lawyer for Camp Lejeune Toxic Water

July 29, 2022
How To Create The Perfect Vaping Experience

How To Create The Perfect Vaping Experience

July 28, 2022
SWNS

SWNS all rights reserved. Copyright 2020

Follow Us

Browse by Category

  • Auto
  • Blog
  • Business
  • Celebrity
  • Gaming
  • Life
  • Lifestyle
  • News
  • Pictures
  • Property
  • Review
  • Sport
  • SWNS
  • Tech
  • Travel
  • Uncategorized

Recent News

Best Activities for Adrenaline Junkies

Best Activities for Adrenaline Junkies

August 4, 2022
Trading indices is an easy way to trade for beginners

Trading indices is an easy way to trade for beginners

August 4, 2022
  • About
  • Advertise
  • Privacy & Policy
  • Contact

Real Fix is a trading style of South West News Service Limited.
Copyright © 2020 South West News Service Limited.

No Result
View All Result
  • Business
  • Life
  • Celebrity
  • Sport
  • Blog
  • Auto
  • Tech

Real Fix is a trading style of South West News Service Limited.
Copyright © 2020 South West News Service Limited.