• Business
  • Life
  • Celebrity
  • Sport
  • Blog
  • Auto
  • Tech
Stories from SWNS
Advertisement
  • Home
  • News
    IRONING By Navajo

    IRONING By Navajo

    5 Interesting facts about online casinos

    5 Interesting facts about online casinos

    Curses of Cousins by Cliff Bacchus

    Curses of Cousins by Cliff Bacchus

    Operation Bluebird by Harry Old

    Operation Bluebird by Harry Old

    Family miraculously survive huge gas explosion

    Family miraculously survive huge gas explosion

    Deputy Chief Medical Officer’s elderly mum receives her first dose of Covid vaccination

    Deputy Chief Medical Officer’s elderly mum receives her first dose of Covid vaccination

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Business
  • Life
    • Celebrity
  • Tech
    Spending More Time Online? How to Make the Most of Your Time

    Spending More Time Online? How to Make the Most of Your Time

    Why Now More Than Ever Healthcare Needs To Go Digital

    Why Now More Than Ever Healthcare Needs To Go Digital

    The Impacts of Technology in the Casino Sector

    The Impacts of Technology in the Casino Sector

    How IoT Is Shaping The Various Aspects Of The Healthcare Industry?

    How IoT Is Shaping The Various Aspects Of The Healthcare Industry?

    How Can Robots Take Their Place in Casinos?

    How Can Robots Take Their Place in Casinos?

    Three Elearning Trends That Point To The Importance Of Mobile Learning Solutions

    Three Elearning Trends That Point To The Importance Of Mobile Learning Solutions

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
  • Review

    The Legend of Zelda: Breath of the Wild gameplay on the Nintendo Switch

    Shadow Tactics: Blades of the Shogun Review

    macOS Sierra review: Mac users get a modest update this year

    Hands on: Samsung Galaxy A5 2017 review

    The Last Guardian Playstation 4 Game review

    Intel Core i7-7700K ‘Kaby Lake’ review

No Result
View All Result
  • Home
  • News
    IRONING By Navajo

    IRONING By Navajo

    5 Interesting facts about online casinos

    5 Interesting facts about online casinos

    Curses of Cousins by Cliff Bacchus

    Curses of Cousins by Cliff Bacchus

    Operation Bluebird by Harry Old

    Operation Bluebird by Harry Old

    Family miraculously survive huge gas explosion

    Family miraculously survive huge gas explosion

    Deputy Chief Medical Officer’s elderly mum receives her first dose of Covid vaccination

    Deputy Chief Medical Officer’s elderly mum receives her first dose of Covid vaccination

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Business
  • Life
    • Celebrity
  • Tech
    Spending More Time Online? How to Make the Most of Your Time

    Spending More Time Online? How to Make the Most of Your Time

    Why Now More Than Ever Healthcare Needs To Go Digital

    Why Now More Than Ever Healthcare Needs To Go Digital

    The Impacts of Technology in the Casino Sector

    The Impacts of Technology in the Casino Sector

    How IoT Is Shaping The Various Aspects Of The Healthcare Industry?

    How IoT Is Shaping The Various Aspects Of The Healthcare Industry?

    How Can Robots Take Their Place in Casinos?

    How Can Robots Take Their Place in Casinos?

    Three Elearning Trends That Point To The Importance Of Mobile Learning Solutions

    Three Elearning Trends That Point To The Importance Of Mobile Learning Solutions

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
  • Review

    The Legend of Zelda: Breath of the Wild gameplay on the Nintendo Switch

    Shadow Tactics: Blades of the Shogun Review

    macOS Sierra review: Mac users get a modest update this year

    Hands on: Samsung Galaxy A5 2017 review

    The Last Guardian Playstation 4 Game review

    Intel Core i7-7700K ‘Kaby Lake’ review

No Result
View All Result
Stories from SWNS
No Result
View All Result
Home News

AA refused to rescue a car because the driver had DIED three hours earlier

by
April 16, 2013
in News
0
0
SHARES
1
VIEWS
Share on FacebookShare on Twitter

The AA has apologised after it refused to rescue a customer’s car – because he had DIED three hours earlier.

Gerald Sleith, 75, had been a member with the car recovery company since 1966 and his membership was paid until August this year.

He collapsed outside a waterside cafe in Bristol last Saturday and died at the Bristol Royal Infirmary the following day.

Within hours of his death his friends Dennis Poulston, 66, and wife Diane, 61, went to retrieve his Fiat 500 and discovered the battery was flat.

So they called the AA but were stunned to be told they could not help because the member was dead.

Bosses at the breakdown recovery firm have since apologised and said staff should have followed ‘compassionate procedures’.

Mrs Poulston said: “The operator was very sympathetic but very embarrassed because he had been told by his supervisor that despite the circumstances there was nothing the AA could do because the policy holder was dead.

“It seemed terrible to us in the circumstances. Gerald had not been dead three hours so you think they could show some compassion.

“It was very distressing as we were very upset at the time – a good friend had just died unexpectedly.”

Luckily they discovered that Mr Sleith’s niece Amanda, who lives in Herefordshire, had AA cover and she was able to arrange for the car to be started so the couple could move it.

A spokesman for the AA said: “We have compassionate procedures in place that should have been followed on this occasion and we apologise that this was not the case.

“Our call handler was able to advise that if a family member or next of kin with membership rang we could respond.

“That was able to be arranged shortly afterwards and we duly responded within 50 minutes and fixed the problem.”

Retired lorry driver Mr Sleith, of Hotwells, Bristol, is believed to have died from a respiratory illness.

Previous Post

Pregnant mother, 23, killed herself and three children a day after ‘her boyfriend left her’

Next Post

Racist thug held a knife to Muslim woman’s throat and demanded she remove her hijab

Next Post
A Muslim woman in a hijab, similar to the one that angered racist thug David Norris

Racist thug held a knife to Muslim woman's throat and demanded she remove her hijab

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Stay Connected test

  • 81 Followers
  • 43k Followers
  • 108k Subscribers
  • 22.9k Followers
  • 99 Subscribers
  • Trending
  • Comments
  • Latest
Women love cheesy chat up lines, a study has revealed

Top 20 cheesy chat-up lines ladies really love

March 5, 2014
The top ten most well-known bingo phrases

The top ten most well-known bingo phrases

January 21, 2014
The horses thunder towards a jump at the Grand National

Amazing racehorse names which never made it

April 23, 2014
HGH Injections Brands: Which Ones Are Best?

HGH Injections Brands: Which Ones Are Best?

January 14, 2019
Chris Fear, 33, outside the Coral betting shop which is refusing to pay out on his 485/1 winning bet

Boycott Coral! Bookmaker faces protest after refusing to pay out on a football fan’s 485/1 bet

184
Women love cheesy chat up lines, a study has revealed

Top 20 cheesy chat-up lines ladies really love

147
Women feel invisible to the opposite sex at the age of 51, researchers found

Women begin feeling invisible to men ‘when they turn 51’

138
UKIP candidate claims Jews murdered each other in the Holocaust in masterplan to create State of Israel

UKIP candidate claims Jews murdered each other in the Holocaust in masterplan to create State of Israel

105
IRONING By Navajo

IRONING By Navajo

March 2, 2021
Top 5 RTG Games to Try in Online Casinos

Top 5 RTG Games to Try in Online Casinos

February 25, 2021
How to choose a lawyer in Latvia?

How to choose a lawyer in Latvia?

February 23, 2021
3 Simple Luxuries That Can Transform Your Daily Routine

3 Simple Luxuries That Can Transform Your Daily Routine

February 22, 2021

Recent News

IRONING By Navajo

IRONING By Navajo

March 2, 2021
Top 5 RTG Games to Try in Online Casinos

Top 5 RTG Games to Try in Online Casinos

February 25, 2021
How to choose a lawyer in Latvia?

How to choose a lawyer in Latvia?

February 23, 2021
3 Simple Luxuries That Can Transform Your Daily Routine

3 Simple Luxuries That Can Transform Your Daily Routine

February 22, 2021
SWNS

SWNS all rights reserved. Copyright 2020

Follow Us

Browse by Category

  • Auto
  • Blog
  • Business
  • Celebrity
  • Gaming
  • Life
  • Lifestyle
  • News
  • Pictures
  • Property
  • Review
  • Sport
  • SWNS
  • Tech
  • Travel
  • Uncategorized

Recent News

IRONING By Navajo

IRONING By Navajo

March 2, 2021
Top 5 RTG Games to Try in Online Casinos

Top 5 RTG Games to Try in Online Casinos

February 25, 2021
  • About
  • Advertise
  • Privacy & Policy
  • Contact

Real Fix is a trading style of South West News Service Limited.
Copyright © 2020 South West News Service Limited.

No Result
View All Result
  • Business
  • Life
  • Celebrity
  • Sport
  • Blog
  • Auto
  • Tech

Real Fix is a trading style of South West News Service Limited.
Copyright © 2020 South West News Service Limited.