A young woman called for a tightening in the law after a Just Eat delivery driver sent her a string of flirtatious messages on WhatsApp.
Michelle Midwinter, 33, published a string of messages sent by the fast food worker, who referred to her as “bby” and sent a kiss emoji.
In response to her complaint, an employee of Just Eat offered Michelle a £10 “goodwill voucher.”
Mum-of-one Michelle wrote on Twitter: “Just a snippet of Just Eat’s response to my receiving unsolicited messages from the guy who had just delivered my food.
“Nice one Just Eat! Apart from him using my number in this way surely being in breach of privacy laws etc, they don’t really seem to take it seriously do they??”
In the shocking messages, the delivery driver described himself as “a fan” and then said “I’m the guy who delivered your meal.”
When she responded “Ummmm OK,” the man wrote: “If you have a bf tell me, I don’t want to cause any problems.”
He then added: “Goodnight bby see you next time when I get your meal.”
Michelle, who works in a tattoo parlour, told him: “I’m literally never ordering from there ever again.”
Sharing the messages on Twitter, she wrote: “That escalated quickly. I am astounded by the amount of females who have contacted me saying a similar thing happened to them.
“This is no longer about my personal experience, this is about privacy law and safeguarding females. This is clearly a huge problem and it needs to stop”.
Initially JustEat responded to the complaint by offering £5 compensation for the “inconvenience”, which was later doubled, in the form of a “goodwill voucher.”
In her complaint, Michelle, of Cheltenham, Glos, described the driver’s actions as “outrageous and disgusting” behaviour.
A spokesman from Just Eat distanced the company from the initial response to Michelle’s complaints.
A statement said: “The safety and wellbeing of our customers is extremely important to us and we were deeply concerned to hear about this incident.
“Whilst the restaurants on our platform are independent from the Just Eat business, we hold ourselves to high standards and in line with these, we would expect all drivers associated with our restaurant partners to act responsibly and respectfully at all times.
“This driver has acted in a way that does not represent Just Eat and our core values.
“We are investigating this with our restaurant partner and are also speaking to this customer offline and if the customer decides this is a criminal matter and reports it to the police, we will of course assist the police with any investigation.
“Along with our restaurant partners we take the safeguarding of customer data extremely seriously.
“We share information with our restaurant partners solely for the purpose of facilitating delivery and are continually reviewing our policies and practices to ensure they are robust.
“We are appalled by the way this was handled when the customer initially made contact with our customer care team.
“This lacked empathy and does not reflect our policies or the way Just Eat would expect something like this to be dealt with.
“We have highlighted this with our Customer Care Senior Management team, who will review the incident, and ensure appropriate action is taken to ensure this doesn’t happen again.”
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