The business world is back with a brand new invention – though, as far as we are aware, the hip-hip legend Vanilla Ice had nothing to do with it, and neither is it quite “brand new”. It’s unified communications (UC), and it could – ahem – grab a hold of your business tightly.
Word to your mother (or, more to the point, your manager at work) – here are some of the biggest reasons why your business ought to consider implementing a UC solution if it hasn’t already.
UC improves and integrates various existing processes
Your workforce probably has no shortage of means through which it communicates. Emailing, text messaging and instant messaging are all options for reaching customers, while you could add various other measures – such as voice calling, video conferencing and team chatting – to that list when it comes to communicating with other staffers.
It’s reassuring, then, that in combining all of these communication channels, a UC system can make them appreciably more intuitive to use as and when necessary.
Your employees can work more productivity
Naturally, each of your workers has a finite amount of time to spend in your workplace on a given workday, which is why it is important that these workers use this time as productively as possible.
Imagine, then, how convenient it would be if, when a particular employee needs to chat to a co-worker, they would be able to see on their screen whether that worker is on a call. UC can provide status updates like this and so help workers to choose the best way of communicating.
Employees can work even between different locations
At any given time, you probably don’t have every single member of your team in the same office. Some of your workers could be based in satellite offices quite a distance away from the office you routinely use, while other employees could be working while on business trips.
In situations like these, everyone can stay in touch with each other via UC providing, as TechTarget describes, a “consistent cross-platform end-user experience”.
UC can easily accommodate your remote workforce
Even before the pandemic struck, allowing employees to work from home held various advantages for businesses. For example, it gave them a larger talent pool from which to recruit, as candidates’ locations no longer had to be a major deciding factor in who to add to the team.
However, UC’s ability to facilitate remote working is especially vital now and for the future; ComputerWeekly.com hints that the proportion of employees working remotely might never, at least in the foreseeable future, fall back to pre-COVID levels.
UC enables customers to reduce costs
With more members of your team working remotely, you might not have to spend quite as heavily on office space, a Business 2 Community article suggests.
Furthermore, replacing various communication products with just one that ties all of them together, such as Gamma’s Horizon Collaborate system, would enable you to free up IT costs. As Vanilla Ice himself might ask, will the savings ever stop? Hopefully not…