Contact Centre Managed Services UK Ltd have launched an innovative new service to help clients find the best outsourced Contact Centre to meet their requirements.
CCMS offers two free services to either find an outsource contact centre for a clients needs, or review a client’s existing outsource arrangements to make sure they are getting value for money and the right level of performance from them.
Contact Centre Locator has been developed after demands from Contact centre Managed Services clients, where clients need reliable outsource partners, but the client does not have the experience or knowledge of the market to be able to find a partner who can deliver.
With a great deal of experience in the outsource Customer Contact market place the team there have worked in Outsource Vendor roles for clients as well as for outsourcers themselves.
Liam Smith, Managing Director of CCMS UK Ltd said “Outsourcing Customer Contact can be a complex undertaking for clients to get the right performance and service delivered at the right cost.
“Commercial arrangements between client and outsourcer need to strike the right balance between risk and reward to make sure that the right return is delivered.”
Contact Centre Locator also offers a number of Managed Outsource Services to assist clients from tender stage right through to delivery.
Contact Centre Locator is provided by Contact Centre Managed Services who operate in the UK and across Europe and provide services to some of the worlds leading brands.
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